Denali Park Adventures - Adventure Expert

Adventure Experts provide guests with the first impression of Denali Park Adventures over the phone, and through email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Adventure Experts are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They act as representatives for the Denali area as a whole: often giving local info to help guests prepare for coming to the area, assisting with retail sales, and preparing individuals and groups for their tour. More than anything, this position is largely responsible for helping guests get excited and plan their trip to Alaska. Guests often have questions that will span outside the scope of Denali, down towards the Kenai Peninsula, or as far as the Southeast. Central to the role is networking with a variety of agents, from large cruise operators to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali.

This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail.

• Manage reservations through multiple online reservation systems including FareHarbor and Xola.

• Complete transactions using a POS system.

• Use a chat app to answer questions in real time to guests who are browsing company websites.

• Work with independent travel agents, cruise operators, and online booking companies to complete third-party reservations.

• Be knowledgeable of all tours offered by Denali Park Adventures to assist customer reservations and properly answer all customer inquiries.

• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.

• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.

• Review reservations regularly to ensure accuracy.

• Work as a team with other staff members.

• Assist with facility upkeep and maintenance, including cleaning and organizing.

• Represent Denali Park Adventures at local travel and trade shows and assist in the set up and breakdown of the display booths.

• High school degree or equivalent and at least 18 years of age.

• Strong customer service orientation.

• Ability to establish warm and friendly relationships with guests.

• Strong oral and written communication skills.

• Proficient computer skills and previous cash register/POS experience.

• Always maintain professional appearance and represent the company in a positive way.

• The ability to work well under stress and adapt quickly to changes.

• Ability to work in a small group, small office setting.

• Winter position in Anchorage: Housing in the Anchorage area and reliable transportation to Denali Park Adventures’ midtown office.

Position pay starts at $18/hour

Winter position in Anchorage start and end: Late October/ Early November through April.

o Year-round position may move to Denali from April through September.

• Full time position: Work week is 5 days. Must be able to work weekends.

• Part time position: Work week is 2-3 days. Must be able to work weekends.

• Typical workday runs from 8:30 am to 5:00 pm with a 30 minute lunch break.