Now Hiring for Summer 2025!!
Zipline Course Manager
Leadership sets the tone for a whole operation, and the Zipline Course Manager helps set that standard.
Responsible for managing zipline site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.
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-Assist General Manager with all necessary tasks.
-Oversee staff, correct, coach and manage staff.
-Manage and delegate work to Asst. course manager.
-Assist General Manager with “Periodic Course Inspection”
-Primary care and maintenance of the zipline course and equipment.
-Assist in planning and execution of pre-season staff training.
-Pre-season opening, and post season shut down of zipline operations.
-Assist General Manager in course risk management and policy.
-Assist General Manager in equipment purchases.
-Assist General Manager with staff evaluations.
-Assisting the General manager with social media.
-Primary tracking and organizing of staff training hours.
-Primary tracking and organizing of company safety records.
-Monitor and maintain equipment inspection system.
-Care and maintenance of zipline and housing property / grounds.
-Weekly meetings with General Manager and Assistant Course Manager.
-Assist General Manager with planning staff communications.
-Assist General Manager with special events.
-Tracking and assisting with reordering of supplies.
-Assist General Manager in overseeing housing management.
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• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 3 years working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.
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-5 years managing in a fast-paced, guest service atmosphere.
-Experience on multiple courses.
-Professional rescue and ropes training or certifications.
-ACCT Course Manager certification.
-Experience in shuttle driving.
-General knowledge of zip course maintenance.
-Experience operating skid-steer and mini-excavator a major plus.
-Experience working in seasonal tourism a major.
-Proficient computer skills in both Mac & PC.
-Proficient with social media.
-Familiarity with Denali National Park history, landscape and wildlife.
-Prior visitation to Denali.
Zipline Assistant Course Manager
Responsible for assisting the General Manager and Tour Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.
-
-Assist General Manager with all necessary tasks.
-Oversee staff, correct, coach and manage staff.
-Manage and delegate work to Asst. course manager.
-Assist General Manager with “Periodic Course Inspection”
-Primary care and maintenance of the zipline course and equipment.
-Assist in planning and execution of pre-season staff training.
-Pre-season opening, and post season shut down of zipline operations.
-Assist General Manager in course risk management and policy.
-Assist General Manager in equipment purchases.
-Assist General Manager with staff evaluations.
-Assisting the General manager with social media.
-Primary tracking and organizing of staff training hours.
-Primary tracking and organizing of company safety records.
-Monitor and maintain equipment inspection system.
-Care and maintenance of zipline and housing property / grounds.
-Weekly meetings with General Manager and Assistant Course Manager.
-Assist General Manager with planning staff communications.
-Assist General Manager with special events.
-Tracking and assisting with reordering of supplies.
-Assist General Manager in overseeing housing management.
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-Minimum of 2 years managing in fast-paced, guest service atmosphere.
-Minimum 5 years working in customer service.
-minimum 1 year managing in zipline / challenge course industry.
-Minimum 5 years working in the zipline / challenge course Industry.
-Clean Motor Vehicle Record (MVR).
-Ability to work on feet for up to 11 hours a day.
-Flexibility with scheduling.
-Must have a “Safety First” mentality.
-Ability to think calm and critically in high-stress situations.
-Ability to grow and maintain a positive team.
-Ability to maintain and project a positive attitude in all weather conditions.
-Ability and willingness to coordinate and assist in course maintenance as needed.
-Strong, professional written and verbal communications skills.
-First Aid and CPR certified.
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• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Familiarity with Denali National Park history, landscape and wildlife.
Zipline Guide
Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.
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• Attend and pass minimum 50 hour rescue and facilitation training.
• Maintain and log required hours of rescue and facilitation practice per month.
• Conduct 1-3 tours a work day with up to 10 participants per group.
• Safe transportation of guests in ATV’s to and from the zipline course on rough ATV trails.
• Effectively conduct safety orientations in compliance national standards.
• Understand and comply with course and national safety standards.
• Understand and enforce safety requirements of zipline tour.
• Inspection and documentation of safety equipment, course elements, and vehicles.
• Responsible for exact tour timing and adherence to tour schedules.
• Understanding and effectively completing a variety of safety reports and paperwork.
• Washing and fueling ATV’s.
• Assist in course and property maintenance.
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• Ability to work on feet for up to 10-11 hours a day, with the majority of the time spent with guests.
• Ability to work at heights over 40 feet.
• Required to be able to lift and carry 50lbs and be able to demonstrate and perform 10 chin-ups in succession.
• Ability to maintain positive attitude while working in ALL weather conditions.
• Attention to detail and a love of organization is an absolute must.
• Must have a “Safety First” mentality.
• Must be flexible with scheduling.
• Must be willing and able to assist in course maintenance as needed.
• Ability to think calmly and critically in high-stress situations.
• Strong communication skills.
• Clean Motor Vehicle Record (MVR).
• First Aid and CPR certified.
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• 21+ Years Old & Highschool Diploma.
• 2-5 years experience working in customer service.
• Previous zipline guiding experience.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.
• International travel, backcountry travel, climbing and other adventure sport experience.
• Be a self-starter, willing to motivate yourself to make the best of your shifts!
Zipline Office Tour Representative
Zipline Tour Representatives provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.
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• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable of all aspects of the Zipline tours to assist customers in booking tours and properly answer all customer inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Review reservations and tour manifests for accuracy.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Work as a team with other Tour Representatives.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
• The workday starts at 6:30 am and goes to 8:30 pm during peak season and 6:00 pm during September.
• In order to stay current on the actual tour experience, routine participation on Zipline tours is required.
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• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation.
• Ability to establish warm and friendly relationships with guests.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain professional appearance and represent the company in a positive way.
• The ability to work well under stress and adapt quickly to changes.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Ability to work in a small group, small office setting.
Zipline Reservations Manager
At Denali Park Zipline, great teams start with great leadership. The Reservations Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Reservations Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Reservations Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.
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-Staff Training
-Participate in pre-season Management Orientation and Training
-Participate in and oversee Tour Representative training
-Staff Management
-Create a friendly, welcoming, customer-service driven environment
-Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
-Be available for Tour Representatives offering support, encouragement, and constructive critique
-Administer job performance evaluations
-Office Administration
-Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
-Ensure that communication with guests, partners, and booking companies is positive and effective
-Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
-Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
-Manage group and event reservations
-Manage emails from guests, travel agents and booking companies
-Keep office materials and supplies up to date and stocked
-Tour Sales
-Undertakes all tasks of the Tour Representative position
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-Four-year College degree or an Associate's Degree and two years relevant experience
-Demonstrated leadership and prior management experience
-Strong customer service orientation
-Strong oral and written communication skills
-Proficient computer skills and previous cash register/POS experience
-Maintain professional appearance at all times and represent the company in a positive way
-The ability to work well under stress and pressure.
-Position uses company vehicles, so a clean driving record is needed.
-Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.
Zipline Shuttle Driver
Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times, the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule.
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• Safely transport guests while providing local area information.
• Assist with guest check in.
• Effectively communicate with office and management.
• Understand and enforce safety requirements of zipline tour.
• Track and adapt to updates or alterations to the shuttle schedule.
• Communicate and maintain a positive relationship with hotel front desk staff.
• Memorize and strictly adhere to shuttle pick up schedule.
• Understand and follow all local driving laws.
• Washing, fueling, and cleaning vehicles.
• Safety inspection and documentation.
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• Clean Motor Vehicle Record (MVR).
• Ability to work on feet and behind driver seat for up to 8 hours a day.
• Must be willing and able to assist in maintaining a clean fleet.
• Must have strong written and verbal communication skills.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• First Aid and CPR certified.
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• 1-3 years experience in shuttle driving.
• 2-5 years experience in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.
